Warehouse
Outlet Hours
All times by
appointment.
Customer
Service
(800-935-3625)
Monday-Friday:
10am-5pm ET
Saturday, Sunday &
Holidays:
CLOSED
Shipping and
Handling
Lionel Train Depot
ships United Parcel
Service Ground, United
States Postal Service
Priority Mail. We
require your street
address for delivery.
All orders
received by midnight
eastern time
will
be shipped no later than
the next business day.
Insurance is not
optional and the cost is
incorporated into the
shipping charge. Please
let us know immediately
about any shipping
problems with your order.
Orders that are
determined by UPS or
USPS to be incorrectly
addressed will be
assessed an additional
shipping charge of $15.
Please let us
know if you have any special
shipping considerations.
Alaska,
Hawaii and International
shipping charges are
calculated from 03301.
Our website does not
automatically calculate
shipping outside the
continental USA. Once an
order has been placed we
will send a manually
calculated shipping invoice
for your authorization; If
authorization is not
received the order will not
be processed.
Back Orders
It is our policy to have in
stock Lionel's complete
line. Our current fill rate is
typically greater than 99.999%.
We do not maintain backorders.
Pre-Orders
Pre-orders are treated as
separate orders for the purpose
of processing and shipment.
Pre-Orders will be charged when
order is shipped. Pre-Ordered
items that are cancelled will
incur a 20% cancellation fee,
and the balance will be refunded
as a merchandise credit at
Madame's Dollhouse.
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Satisfaction
100% Guaranteed
Lionel Train Depot
provides an
unconditional
guarantee for the
complete line of
Lionel products.
- Lionel is a
quality product.
- We
inspect each item
before shipment.
- We take
great pride in
our packaging
methods.
Returns
Inspect your shipment
when it arrives. If you are
dissatisfied for any reason,
notify us immediately
(within 24 hours) and we
will issue a return
authorization for the unused
merchandise - Returns that
are not authorized will be
refused. This policy is
necessary in order to
protect the non-use
integrity of our inventory.
All Lionel Sales are final,
but are covered by a one
year manufacturers
warrantee.
For returns that are
authorized; we will issue a
full merchandise refund for
orders that were less than
$100; and for orders over
$100 that received Free
shipping we will impose a
20% re-stocking charge or
$9.95, whichever is
greater. Merchandise
must be returned, new,
unopened and in original
condition immediately, but
no later than two weeks
after purchase (no
exceptions.
Warrantee
Once a product has been opened
it is automatically protected by
a One Year LIONEL warrantee.
Please call 586-949-4100 for
assistance.
Layaway Program
Our layaway program allows you
to pay for your purchase in
three payments; 1/3 of total
order plus $10 registration fee
is due upon placement of order;
1/3 in 30 days; and 1/3 in 60
days.
Layaway orders must be at least
$150. Layaway payments are
non-refundable and cannot be
applied to other orders or
merchandise.
Layaway orders cannot be
returned. Lionel Train Depot
reserves the right to
immediately cancel any layaway
order when the credit card
payment is not approved within 7
days of payment due date.
Privacy
Policy
Your privacy is very important to
us. We do not sell or rent your
personal information to third
parties for their marketing
purposes.
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